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Salesforce Certified Administrator certification exam is one of the most sought-after certifications in the world of Salesforce. It is designed to test and validate the knowledge and skills of individuals who are responsible for managing and maintaining Salesforce implementations. Salesforce-Certified-Administrator Exam is typically taken by Salesforce administrators, system administrators, and developers who work with Salesforce applications.

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Salesforce Certified Administrator Sample Questions (Q138-Q143):

NEW QUESTION # 138
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?

A. Assign with an escalation rule.
B. Use lead assignment rules.
C. Create formula field.
D. Configure a validation rule

Answer: B

NEW QUESTION # 139
Which three aspects of standard fields should an administrator customize?
Choose 3 answers

A. Decimal Places
B. Picklist Values
C. Field history tracking
D. Help Text
E. Field name

Answer: B,C,D

NEW QUESTION # 140
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.

A. Enable the organizations Email approval response setting.
B. Specify initial submission actions within the approval process.
C. Add the Items to approve component to the approvers home page.
D. Create a flow to automatically approve all records.
E. Update the organizations chatter setting to allow approvals.

Answer: A,C,E

Explanation:
Explanation
To make it easy for approvers to respond to approval requests, the administrator should configure three settings:
Update the organization's chatter setting to allow approvals, which enables approvers to approve or reject requests from chatter feeds or email notifications Enable the organization's Email approval response setting, which allows approvers to reply to approval request emails with keywords such as APPROVE or REJECT Add the Items to approve component to the approvers home page, which shows a list of pending approval requests that can be acted upon with one click Specifying initial submission actions within the approval process will not affect how approvers respond to requests. Creating a flow to automatically approve all records will bypass the approval process altogether. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_email.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_one_click.htm&type=5

NEW QUESTION # 141
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?

A. Email Alerts
B. Assignment Rules
C. Auto-Response Rules
D. Knowledge Articles

Answer: D

Explanation:
Explanation
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledge articles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5

NEW QUESTION # 142
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type.
When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.
What should an administrator use to accomplish this?

A. Before Save flow
B. Validation rule
C. Workflow rule
D. Required fields

Answer: B

Explanation:
Explanation
A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

NEW QUESTION # 143
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