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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic	Details
Topic 1	OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.
Topic 2	Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.
Topic 3	OMBPs for CX Sales: This section of the exam measures the skills of OGL Administrators and focuses on the sales process within Oracle Modern Best Practice. It explains the journey from lead generation to a successfully closed opportunity, ensuring a structured and efficient sales workflow. The design aspects and important considerations for implementing CX Sales OMBPs are discussed to help organizations streamline sales operations. Additionally, key performance metrics are described, offering a way to measure and track the success of CX Sales OMBPs.
Topic 4	OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

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Test your knowledge of the 1Z0-1161-1 exam dumps with Oracle 1Z0-1161-1 practice questions. The software is designed to help with Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 (1Z0-1161-1) exam dumps preparation. Oracle 1Z0-1161-1 Practice Test software can be used on devices that range from mobile devices to desktop computers.

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q12-Q17):

NEW QUESTION # 12
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

A. To automate the creation of supplier contracts.
B. To provide real-time analytics for supplier performance.
C. To allow suppliers to manage purchase orders and invoices in real time.
D. To eliminate the need for supplier collaboration.

Answer: C

Explanation:
The Supplier Portal in Oracle Fusion Cloud CX (and SCM) facilitates supplier interactions. Its primary function is to allow suppliers to manage purchase orders and invoices in real time.
Capabilities: Suppliers can view, update, and submit purchase orders and invoices directly, improving efficiency and transparency.
Benefit: Streamlines procurement and payment processes.
Option A (Contracts): Contract creation is separate from portal functions.
Option B (No Collaboration): Enhances collaboration, not eliminates it.
Option C (Analytics): Analytics may be available but aren't the primary focus.
Oracle Fusion Cloud CX and SCM documentation, like "Supplier Portal Guides," supports this function.

NEW QUESTION # 13
What is the purpose of the Global Order Promising feature in Oracle Fusion Cloud SCM?

A. To provide real-time order commitment dates based on supply and demand constraints.
B. To focus only on local inventory availability.
C. To guarantee same-day delivery for all orders.
D. To eliminate the need for supplier collaboration.

Answer: A

Explanation:
The Global Order Promising (GOP) feature in Oracle Fusion Cloud SCM ensures accurate order fulfillment planning. Its purpose is to provide real-time order commitment dates based on supply and demand constraints.
Functionality: GOP analyzes global inventory, production capacity, and supplier lead times to calculate realistic delivery dates.
Benefit: Enhances customer satisfaction by setting reliable expectations in real-time.
Option A (No Collaboration): GOP integrates supplier data, not eliminates it.
Option C (Same-Day Guarantee): Unrealistic and not its purpose.
Option D (Local Focus): GOP considers global, not just local, constraints.
Oracle Fusion Cloud SCM documentation, such as "Order Management Guides," details GOP's real-time promising capability.

NEW QUESTION # 14
Which metric provides valuable insight about agent effectiveness in the Knowledge Gap to Deliver Resolution OMBP?

A. Correct Resolution Rate, which assesses the accuracy of the solutions provided to customers.
B. Customer Churn Rate, which measures the number of customers leaving the product or service.
C. Resolution Time, which measures the duration taken to resolve a customer issue from the moment it is reported.

Answer: A

Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service focuses on agents using knowledge resources to resolve customer issues effectively. The Correct Resolution Rate is the metric that provides the most valuable insight into agent effectiveness.
It assesses the accuracy of solutions provided, directly reflecting how well agents leverage knowledge to address customer needs.
A high rate indicates agents are applying the right information, reducing escalations and rework, which are key to effectiveness.
Option A (Customer Churn Rate): Churn reflects customer retention, not agent-specific effectiveness.
Option C (Resolution Time): Time measures efficiency, but not necessarily the correctness or quality of resolutions.
Oracle Fusion Cloud CX Service documentation, such as "Fusion Service Questions and Answers," identifies Correct Resolution Rate as a core metric for evaluating agent performance in knowledge-driven resolutions.

NEW QUESTION # 15
What is the primary function of Cost Rollup in Oracle Fusion Cloud SCM?

A. To eliminate the need for cost accounting.
B. To ensure material costs remain unchanged over time.
C. To track only direct labor expenses, excluding materials.
D. To calculate the total cost of a product by aggregating material, labor, and overhead expenses.

Answer: D

Explanation:
Cost Rollup in Oracle Fusion Cloud SCM is a critical costing process. Its primary function is to calculate the total cost of a product by aggregating material, labor, and overhead expenses.
Process: Combines direct costs (materials, labor) and indirect costs (overhead) from production data to determine a product's full cost.
Purpose: Provides a comprehensive cost view for pricing, profitability, and financial reporting.
Option A (No Accounting): Enhances, not eliminates, cost accounting.
Option B (Labor Only): Excludes key components like materials and overhead.
Option D (Static Costs): Costs vary; rollup reflects current data.
Oracle Fusion Cloud SCM documentation, such as "Cost Management Guides," confirms this function.

NEW QUESTION # 16
What is the primary function of the Back-to-Back Order Fulfillment process in Oracle Fusion Cloud SCM?

A. To delay order fulfillment until inventory is replenished.
B. To link customer orders to supplier purchase orders for direct fulfillment.
C. To prioritize warehouse stock over supplier sourcing.
D. To eliminate the need for supplier collaboration.

Answer: B

Explanation:
The Back-to-Back Order Fulfillment process in Oracle Fusion Cloud SCM optimizes order delivery. Its primary function is to link customer orders to supplier purchase orders for direct fulfillment.
Process: When a customer order is placed, it triggers a purchase order to the supplier, ensuring goods are sourced and shipped directly to fulfill the demand.
Benefit: Reduces inventory holding costs and speeds up fulfillment.
Option A (No Collaboration): Requires supplier integration, not elimination.
Option B (Delay): Aims for efficiency, not delays.
Option D (Warehouse Priority): Focuses on supplier sourcing, not existing stock.
Oracle Fusion Cloud SCM documentation, like "Order Management Guides," details this process.

NEW QUESTION # 17
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