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Microsoft MB-910 Certification Exam is designed for individuals who want to demonstrate their knowledge and skills in the field of Microsoft Dynamics 365 Fundamentals (CRM). MB-910 Exam is an excellent way to showcase your abilities and stand out in the highly competitive job market.

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One of the key benefits of passing the MB-910 exam is that it demonstrates to potential employers that you have a solid understanding of Dynamics 365. Microsoft Dynamics 365 Fundamentals (CRM) certification can help you stand out in a competitive job market and increase your chances of landing your dream job. It can also help you advance your career within your current organization by demonstrating your commitment to professional development.

Microsoft MB-910 Exam covers topics such as customer service, sales, marketing, and field service. MB-910 exam is designed to test the candidates' understanding of how these areas work together to create a seamless customer experience. Candidates will be tested on their knowledge of the various tools and features of Microsoft Dynamics 365, as well as their ability to use these tools to solve real-world business problems.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q72-Q77):

NEW QUESTION # 72
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 73
Customers submit suggestions, questions, and cases to a company by using the following channels:
* Submitting a case in a customer service portal.
* Emailing a support mailbox.
* Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?

A. Work items
B. Work orders
C. Activities
D. Queues

Answer: D

NEW QUESTION # 74
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

NEW QUESTION # 75
A company plans to implement Dynamics 365 Customer Service.
The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved.
What should you create?

A. contact
B. case
C. quote
D. opportunity

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components

NEW QUESTION # 76
A company calibrates and services medical equipment for customers across the United States. The company employs a large number of service technicians.
The company often does not assign service jobs to the technician that is geographically closest to the customer.
The company wants to use location auditing in Dynamics 365 Field Service to display each technician's location on a map.
You enable location tracking.
Where should you navigate to see the technician locations on a map? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

NEW QUESTION # 77
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